Top-To-Bottom Commitment to Student-Centricity Critical for Institutions

The days of higher education’s norm being exclusive, closed academies that dictate to students from above are numbered. Today’s learners are looking for more engagement with their institution, a more immersive experience and a higher level of service. In the continuing education and extension space, this is not so much a deviation from the norm as it is a distillation of the norm. In this interview, Wayne Smutz shares his thoughts on what it takes for a college or university to be truly student-centric – and how institutions can benefit from this – and reflects on the role of technology in delivering a student-centric experience. –, April 28, 2016

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